Storey Campbell

EXPERIENCE

• Founded an online community of 250+ members with an average number of messages per day in the thousands
• Interviewed and selected candidates for volunteer community moderator positions
• Led quarterly meetings with staff to ensure avenues of communication were openly available, changes within the community were understood, and volunteers were supported
• Established procedures for user safety, conflict resolution, and demographic gathering
• Conducted dozens of hours of research into online trends, social network analytics, and the marketing of similar communities, and used that data to adapt day-to-day operations
• Took advantage of demographic data to encourage active engagement and continuous growth
• Networked with other online community leaders to share information, data, and ideas
• Extensively took advantage of advanced Discord features and numerous other pieces of software that interface with the platform including YAGPDB.xyz, Gaius, and Roleypoley

• Worked with multiple teams of highly skilled engineers, designers, and other developers for an average of six months at a time.
• Created code to specific formatting and performance standards.
• Extensive experience with C#, Java, and other object-oriented programming languages, HTML, CSS, and PHP
• Met strict development deadlines
• Participated in regular code reviews and other forms of coordination using Git and other in-house version control software
• Created software that interfaced with Microsoft SQL and mySQL databases in the hundreds of gigabytes and VMWare virtualization products

• Interfaced with walk-in clients, creating tickets for repair, maintenance, and other services
• Provided hundreds of hours of phone support, offering quick assistance for small problems, coordinating remote access for bigger ones, or making appointments for in-shop service when necessary
• Established recordkeeping and communication procedures to ensure that technicians and clients are kept up-to-date on the status of ongoing tickets, projects, and jobs
• Coordinated the calendars of and corresponded daily with four field technicians to ensure client needs were met
• Organized communications standards between business clients, field technicians, and those in the shop.
• Participated in regular meetings with management to discuss new services, pricing changes, sales objectives, and modifications to current operations
• Sustained a presentable office environment and maintained ample cleaning supplies on-hand
• Created and processed invoices and performed other bookkeeping tasks using QuickBooks, including creating and maintaining a centralized client list
• Provided remote support to clients using Splashtop products, TeamViewer, and Microsoft Remote Desktop Protocol.

VOLUNTEER EXPERIENCE

• Navigated mutual aid networks to find clients in need of assistance finding and self-advocating for effective medical care
• Worked with marginalized clients to ensure that their identity was not keeping them from receiving acceptable care
• Assisted clients in finding health insurance plans that fit their specific needs
• Attended appointments with clients and aided in ensuring they understood the current status of their care, and any next steps they or their doctor would be taking
• Took extensive advantage of MyChart and other similar patient portal platform features to keep doctors, patients, specialists, and other carers on the same page
• Made appointments for clients over the phone and through patient portal systems, including following up on referrals and other paperwork tasks normally out of the patient’s hands
• Assisted clients in finding other resources for medical support outside of normal insurance, like charity options and clinics.
• Coordinated client care with physicians, specialists, and other medical professionals to ensure everyone involved was kept up-to-date

EDUCATION

SKILLS

Establishing efficient and commensurate office standards and procedures • Extremely strong interpersonal skills • Internet research; Microsoft Office and Google Docs software suites • Splashtop remote support products • Quickbooks

PUBLICATIONS AND ACHIEVEMENTS

• Poems About Love and Space Stuff published in September 2018
• Trans Girl War Songs published in August 2023
• Worcester is a Woman published in Writing Lines in August 2023 - Worcester Magazine
• Microsoft Excellence in Customer Service in June 2016 - Best Buy
• Outstanding Student of the Year in Information Technology Services in 2014 - Worcester Technical High School